Frequently Asked Questions

Booking FAQ's

Q: How do I check availability?

A: The availability of both suites can be checked on our website by clicking the book now button on our website.

Q: How do I make a booking?

A: Bookings can be made online by clicking the book now button on our website. You can also make a booking by phone or email.

Q: How do I make a booking if I have a gift voucher to use?

A: If you have a gift voucher that you wish to redeem please contact our on-site team by phone or email to book.

Q: How do I get a copy of my booking confirmation?

A: You will automatically receive a booking confirmation by email at time of booking. If you have booked through a third party booking site or travel agent and have not received a booking email confirmation please contact our on-site team by phone, email or live chat.

Q: How do I change the date of my stay?

A: To change the date of your stay please contact our on-site team by phone, email or live chat. Please note: date changes are subject to availability.

Q: How do I change the number of nights on my booking?

A: To change the number of nights you wish to stay please contact our on-site team by phone, email or live chat.

Q: How do I cancel my booking?

A: If you need to cancel your booking please contact our on-site team by phone, email or live chat. If you booked through a third party booking site or travel agent you will need to contact them in order to cancel your booking.

Q: What is your cancellation policy?

A: Free cancellation up to 14 days before arrival date, bookings are non-refundable if cancelled within 14 days of arrival including no shows and early departures.

Q: What's included with my booking?

A: You can find out what's included with our suite on our stay section of our website. For information on our included continental breakfast please visit the eat section of our website. For information on our included activities please visit the play section of our website.

Q: Do you cater for dietary requests?

A: To make things easy for our guests we list all allergens on our food menus and have gluten free alternates available. If you would like more information please contact our on-site team by phone, email or live chat.

Property FAQ's

Q: What time is check in?

A: Our standard check in time is between 2pm and 5pm. We will send you a text message when your suite is ready for your arrival. If you will be arriving before or after our standard check in times please contact our on-site team by phone, email or live chat.

Q: What time is check out?

A: Our standard check out time is between 8am and 10am. Early check out can be arranged with our on-site team when you arrive. If you would like to check out after 10am please speak with our on-site team when you arrive. Please note: late check out is subject to availability.

Q: How do I check in?

A: You will receive a guest registration email at time of booking for you to fill in your details and estimated arrival time. Our on-site team will be waiting for you when you arrive to welcome you in to the property and complete your check in during our standard check in times. If you are arriving outside of standard check in times please advise our on-site team by phone, email or live chat to advise.

Q: What are your reception hours?

A: Our on-site team is available between 8am & 5pm daily and on call outside of these times.

Q: What our your breakfast hours?

A: Our self-serve continental breakfast is available between 8am & 10am, for more information please visit the eat section of our website.

Q: What on-site food options are available outside breakfast times?

A: Our guest lounge features our honesty bar with drinks, snacks and light meals available for purchase.

Other FAQ's

Q: How far away is Mission Beach town centre from Seadreams Mission Beach?

A: Mission Beach Village Green is a short stroll along the beachfront from Seadreams Mission Beach, allow 10-15mins walk or 5mins on our e-bikes or car.

Q: Is there local transport available?

A: Yes Mission Beach has several ride share operators and a taxi service.

Q: What local restaurants and bars are nearby?

A: Please visit the eat section of our website for more information on our local restaurants and bars.

Q: What airport transfer options are there?

A: For information or airport transfer operators please refer the the getting here section of our website.

Q: How do I enquire about working for Seadreams Mission Beach?

A: We are currently not looking for staff or accepting resumes.